Now you can deliver simple, professional and more effective
customer service while reducing dealership expenses.
Getting your customers from your dealership’s Service department to their next destination can be a
time-consuming and profit-reducing experience. But not anymore. Powered by Lyft and available on the Fortellis platform, Hailer's ride-sharing technology can now be integrated within CDK Drive Service so you can get your customers where they need to go in less time and at less cost.
Get your customers where they need to go and keep your Service department moving.
Hailer makes customer service a better experience for you and them. Setup is simple and the benefits make getting from point A to point B quick and easy.
Dealers using Hailer are experiencing:
Discover how you can eliminate the day-to-day headaches — and expenses — of maintaining loaners, shuttles and rentals from your bottom line.
Reduced wait times have proven to increase customer satisfaction with your Service department.
Your Service Advisors will appreciate the integrated system workflows
See how Hailer has already helped dealers like
Volkswagen of Chicago reduce their costs and
increase their CSI.
The Hailer Delivery add-on for Parts brings the capabilities of Hailer to your Parts department workflow. Now your dealership's Parts department can employ the power of Hailer to meet your daily parts delivery needs.
All Parts-related transactions can be tracked within the Hailer dashboard to provide department-level insight. Custom delivery rules help keep your Parts department within budget.
Reducing your reliance on shuttle and loaner fleets won't just reduce headaches, it will also increase your bottom line. See for yourself how the benefits will add up by entering in your dealership's data below.
Plug in your dealership's numbers for fields highlighted in blue below. The remaining fields are assumptions, but can be edited at your discretion to better match your particular operations.
Discover more integration benefits of Hailer
No need for a separate login. Hailer is part
of your CDK Drive DMS and requires no
additional sign-in steps
Hailer Ride IDs, dollar amounts and
customer destinations are added directly to
repair orders as a sublet line
Enables a smoother accounting experience for rides and warranty claims for customer transportation
A direct CDK Account Manager is there to assist you with any Hailer questions or issues and will assist with Lyft concerns such as lost items, etc.
Granular controls keep operational costs in check for ride shares
Hailer dashboard shows a 360-degree real-time view of pending, accepted, arrived, dropped off or cancelled rides
On-Demand Reporting is customizable and dowloadable to CSV (Excel)
Customer information is auto-filled from repair order; no rekeying is required